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Who we are
We are a group of marketing agencies working under DP co. Cooperation. Our good supplements are mainly from Turkey, Iran, Iraq, Dubai, India, Malaysia and Indonesia. Our distribute sections are also located in most European countries and Canada.
In order to contact us, just get to our contact page and find the appropriate Unit. We will surely get back to you as soon as possible.
Here is our contact page address: https://dpcor.com/keepintouch
What personal data DPCor collects and why we collect it?
We collect your data that you personally provide us in order to use our Services, such as when you create a new account, provide us with information via a web form, add or update information in your account, participate in online community discussions or otherwise interact with us such as commenting or sending emails.
In total, we collect the following personal data:
1. Personal data you provide when using our Services or creating an account:
a. Data that identifies you, such as your name, address, telephone numbers, email addresses, your user name or your tax identification number that you provide when setting up your account or at a later date.
b. If you use our payment services as a seller, additional identification data (such as social security number or date of birth), tax identification numbers (such as VAT identification number) and other information (such as bank account number) that you provide when using our payment services as a seller.
c. Data regarding bids, purchases, or sales that you provide in a transaction.
d. Content that you share with other users through our messaging tools.
e. Financial information (e.g. credit card and account numbers, transaction details, and form of payment).
f. Postage, billing, and other information you provide, as well as information required for customs clearance (such as tax identification numbers or other identification numbers) and relevant postage information (such as shipment numbers and tracking information) if shipped through one of our programmers.
g. In some cases: age, gender, country of birth, nationality, employment status, family status, interests and preferences.
h. You may provide us with additional information through a web form or by updating or adding information to your account, by participating in community discussions, member chats, inquiries, dispute resolution, customer service calls recorded with your consent, or if you contact us for any other reason regarding our Services.
i. Other data that we are required or entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.
2. Personal data we collect automatically when you use our Services or create an account:
a. Data that is generated as part of one of your transactions (bids, purchases, sales) or that is linked to your account as a result of a transaction in which you are involved, such as transaction amounts, time and location of transactions and form of payment or payout method.
b. Data that is generated through your other actions when you use our Services and which is linked to your account, e.g. when you place items in your shopping basket, place items on the watch list, save sellers, searches or interests, or follow users.
c. Data regarding all other interactions with our Services, your advertising preferences, and your communications with us.
d. Location data, including your general location data (e.g., IP address).
e. Computer and connection information, such as statistics regarding your use of services, information on data traffic to and from websites, referral URL, information on advertisements, your IP address, your access times, your browser history data, your language settings and your weblog information.
a. Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our Services and in advertising and email content.
b. Data about your activities and interactions with our advertising partners including data about the advertisements you were shown, how often they were shown, when and where they were shown, and whether you took any action, such as clicking on an advertisement or making a purchase.
c. The user segment or category into which you as a user fall, for example: male, 20-49 years old, interested in cars.
d. Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, advertisement ID, individual device token, and cookie-related data (e.g. cookie ID).
e. The IP address from which your device accesses the Services.
f. Location data, including your general location data (e.g., IP address) and the precise location data of your mobile device. Please note that most mobile devices allow you to manage or disable the use of location services for all applications in the settings menu.
4. Personal data from other sources
We also collect personal data about you from other sources and from third parties to the extent permitted by applicable law. In particular, this includes the following data:
Data from public sources (e.g. demographic data)
a. Data from credit agencies or bureaus (e.g. credit reports/checks, identity confirmation, data for risk modeling and setting of credit limits)
b. Data from data providers (e.g. “Know Your Customer”/identity verification, demographic, interest-based and online advertising related data)
c. With regard to our payment services for sellers: data from government or other sources concerning any previous convictions of the respective seller, to the extent permitted by applicable law
We combine or connect the personal data we collect from you with data from these other sources. Where personal data is disclosed to us by third parties, we take steps to confirm that these third parties are otherwise legally permitted to disclose your personal data to us.
Personal data is not just created by a user’s interactions with your site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.
Social network data you share with us
We allow you to use social networks (such as Facebook) or other providers of single sign-on services (such as Google or Apple) with whom you already have an account to create an DPCor account or to link your Froshbook account to such single sign-on services. You can determine the personal data that we can access when authorizing the connection with the single sign-on service.
We allow you to share personal data with social networks or to link your DPCor account to a social network. These social networks may automatically provide us with access to certain personal data they have stored about you (e.g. content you have viewed or enjoyed, information about the advertisements you have been shown or clicked on, etc.). You can determine the personal data that we can access through the privacy settings of each social network.
5. Purposes and legal basis for data processing and categories of recipients
We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your account status and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including payments gateways such as PayPal and other banks in order to prevent illegal activities and misuse of bank accounts.
a. This is a provision of our Services, including but not limited to enabling and performing transactions with other users (including the transmission of your personal data to other users where necessary to perform the transaction, including in cases of terminated, failed or subsequently voided transactions, e.g. by sharing your return address so a buyer may return an item), displaying your transaction and feedback history to you, providing and enhancing features such as payment processing, ratings and account management, providing other services you may use (as described in connection with such services), and ensuring the functionality of our Services. In connection with the provision of our Services, we will send you notifications relating to the execution of transactions and the use of our Services in accordance with the communication preferences in your DPCO account.
b. Enabling the delivery of purchased items by logistics/delivery service providers including notifications in connection with the delivery (such as tracking information), the latter to the extent permitted by applicable law without your consent.
e. Processing of general location data (such as IP address or postcode) in order to provide you with location-based services (such as radius search and other content that is personalized on the basis of your general location data).
6. Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described:
a. DPCor Main Company. corporate family members
b. External service providers and delivery companies (such as DHL, UPS, etc.)
c. Payment service providers including the PayPal Inc. group of companies
d. External operators of websites, applications, services and tools
7. We process your personal data in order to comply with legal obligations to which we are subject. This includes the following purposes:
a. Participation in investigations and proceedings (including judicial proceedings) conducted by public authorities or government agencies, in particular, for the purpose of detecting, investigating and prosecuting illegal acts.
b. Prevention, detection and mitigation of illegal activities (e.g. fraud, money laundering and terrorist financing).
c. Complying with information requests from third parties based on any statutory information rights they have against us (e.g. in the event of an intellectual property infringement, product piracy, or other unlawful activity).
d. Ensuring the information security of our Services.
e. Retention and storage of your personal data to comply with specific legal retention requirements
8. Where necessary, we transmit your personal data to processors and the following recipients for one or several of the purposes described above:
a. Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies (in connection with our payment services provided in the EU for sellers in particular with regard to compliance with Luxembourg laws concerning FATCA dated 7 July 2015 and concerning the OECD Common Reporting Standard dated 18 December 2015).
b. Third parties based on statutory information claims against us
c. Third-party service providers such as visitor statcounter.
d. Third parties who are involved in judicial proceedings, in particular, if they submit a legal order, court order or equivalent legal order to us.
e. Credit agencies, bureaus, or associations, if required by applicable law (e.g. information on payment delays, payment defaults or other irregularities that may be relevant to your credit report).
f. DP holding. Head corporate family members
9. We process your personal data in order to protect your vital interests or the vital interests of another natural person. This includes the following purposes:
a. Prevention, detection, mitigation and investigation of unlawful activities that may result in impairment of your vital interests or the vital interests of another natural person, unless there is a statutory obligation to this effect.
10. We process your personal data where necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. we process your data for the following purposes:
a. Participation in proceedings (including judicial proceedings) conducted by courts, law enforcement agencies, government agencies or public authorities, intergovernmental or supranational bodies, in particular for the purpose of detecting, investigating and prosecuting illegal acts, unless there is a statutory obligation to this effect, and we may legitimately assume that the disclosure of the data is necessary to avert imminent disadvantages or to report a suspicion of an illegal act. In such cases, we will only disclose what we believe is necessary, such as your name, city, postcode, telephone number, email address, (previous) user names, IP address, fraud complaints, bidding and listing history.
b. Protection of the legitimate interests of third parties in connection with civil law disputes, unless there is a statutory obligation to this effect, if we may legitimately assume that it is necessary to disclose the data to such third parties in order to avert imminent disadvantages.
c. Prevention, detection, mitigation and investigation of fraud, security breaches and other prohibited or unlawful activities, including the assessment of corresponding risks (e.g. through the use of captchas or the telephone number stored in your DPCor account for two-factor authentication), unless there is a statutory obligation to this effect.
d. Monitoring and improvement of the information security of our Services, unless there is a statutory obligation to this effect.
e. Performance of identity checks, creditworthiness and other financial standing checks, evaluation of applications and comparison of information for accuracy and verification purposes.
f. Automatic filtering and, where necessary, manual review of messages sent through our messaging tools to prevent fraudulent or suspicious activity or violations of our User Agreement or other rules and policies, including enforcing the prohibition of purchases and sales outside of DPCor, as further explained below under Filtering of messages sent via our messaging tools (see section 11. Other important information regarding data protection).
g. Provision of functions for users that make the processing of transactions easier or more convenient (e.g. administration of several delivery addresses).
h. Analysis and improvement of the Services from DP Inc. corporate family members, e.g. by reviewing site usage data or information from users about blocked or crashed pages in order to identify and solve problems and to provide you with an improved user experience, including as part of product development.
i. Analysis of telephone conversations with our customer service that we recorded with your consent.
j. Advertisements by post (according to your communication preferences in your DPCor account).
k. To the extent permitted by applicable law without your consent, communications with you via electronic mail (e.g. email or text message) or telephone to offer you vouchers, discounts and special offers, to conduct opinion polls and surveys, and to inform you about our Services (according to your communication preferences in your account). If you do not wish to receive marketing communications from us, you can also unsubscribe by clicking on the link in the email you received. For technical reasons, the implementation may take a few days.
l. Notifications regarding promotions and information about our Services after logging into your account or in My Messages in DPCor account (according to your communication preferences in your account).
m. For users outside the European Economic Area (EEA): Personalization, measurement and improvement of our and third party advertisements in our online offerings, the online offerings of other DP Inc. corporate family members or third parties.
n. Customization of page content to display the items and services you may like based on the actions you take.
o. Evaluation of the quality and success of our email marketing campaigns (e.g. through analysis of opening and click rates).
p. Assessment of the service status (e.g. on the basis of tracking information if sellers use postage labels from delivery providers via DPCor or provide tracking numbers).
q. Offering of partner and bonus programs and other co-branded marketing efforts, e.g. co-branded credit cards in collaboration with a third party credit card issuer.
r. Provision of shared content and services (such as registration for services, transaction processing and customer service) with DP Inc. corporate family members or cooperating payment service providers.
s. Initiation, preparation and execution of a company acquisition, e.g. in the event of a merger with another company or takeover by another company. If such an event occurs, we will require the merged entity to comply with this User Privacy Notice with respect to your personal data. Should your personal data be processed for any purpose not specified in this User Privacy Notice, you will be informed in advance of the processing of your data for this new purpose.
t. Assertion of or defence against legal claims, including those asserted by one DPCor user against another DPCor user.
u. Third-party financial institutions with whom we partner to offer financial products to you, for them to provide joint content and services (such as, registration, transactions and customer support). These third-party financial institution partners will use your personal data to send you marketing communications only if you have requested their services
11. Automated decision-making
We use technologies that are considered automated decision-making or profiling. We will not make any automated decisions about you that would significantly affect you unless such a decision is necessary for entering into, or the performance of, a contract with you, we have obtained your consent, or we are required by applicable law to use such technology. You will find information on your right to object to this processing of your data below under Rights as a data subject.
Storage duration and erasure
Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this User Privacy Notice. Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes). In Europe, the retention periods are generally between 6 and 10 years (e.g. for contracts, notifications and business letters). As far as legally permissible or required, we restrict the processing of your data instead of deleting it (e.g. by restricting access to it). This applies in particular to cases where we may still need the data for the execution of the contract or for the assertion of or defense against legal claims, or where such retention is otherwise required or permitted by law. In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.
How long we retain personal data may vary depending on the Services we provide and our legal obligations under applicable national law. The following factors typically affect the retention period:
a. Necessity for the provision of our Services
This includes such things as executing the User Agreement with you, maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.
b. Special categories of personal data
If we store special categories of personal data (i.e., personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data which is being processed for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation), a shorter retention period is usually appropriate.
c. Consent-based processing of personal data
If we process personal data on the basis of consent (including consent to the extended storage), we store the data for as long as necessary in order to process it according to your consent.
d. Statutory, contractual or other similar obligations
Corresponding storage obligations may arise, for example, from laws or official orders. It may also be necessary to store personal data with regard to pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.
Cookies & similar technologies
Our cookies and similar technologies have different functions:
a. They may be technically necessary for the provision of our Services
b. They help us optimize our Services technically (e.g. monitoring of error messages and loading times)
c. They help us improve your user experience (e.g. saving font size and form data entered)
d. They allow us to show you more relevant advertisements
We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access.
What happens when you share your personal data on our sites or applications?
Other users have access to the information you share on DPCor or disclose to other users. For example, other users can see your bids, purchases, items for sale, saved interests, sellers and searches, shopfronts, Feedback, ratings, product reviews and associated comments. Other users can also see any information you chose to share in your profile.
When you use our Services, your public user ID may be displayed and available to the public and associated with all of your public DPCor activity. Notices sent to other users about suspicious activity and notice violations on our sites may refer to your public user ID and specific items. Accordingly, if you use a username that allows others to identify you, these others may be able to identify your DPCor activities.
To help protect your personal data, we allow only limited access to other users’ contact, postage and financial information as necessary to facilitate your transactions and collect payments. However, when users are involved in a transaction, they have access to each other’s name, user ID, email address and other contact and postage information. For example, we may allow users to exchange telephone numbers in order to contact each other prior to completing a transaction (e.g. a seller may opt to share their telephone number with a buyer so that the buyer may call with questions about a listed item). In this case, sellers are prohibited from using a buyer’s telephone number for other purposes (e.g. completing a transaction off DPCor or adding the buyer to a marketing list).
Your responsibilities over transactional information you receive through DPCor:
When you complete a transaction with another user (or a transaction has been cancelled, failed or subsequently invalidated), we will provide you with the other user’s personal data (such as name, username, email address, contact information, postage and billing information, or return address). Independent from us, you are the controller of such data and responsible for any processing that you perform after we have shared this data with you, including compliance with any limitations imposed by this User Privacy Notice and our User Agreement.
Unless you act for purely personal purposes, we recommend that you explain your data processing activities in your own privacy notice and protect the privacy of other users. As a seller, you must in any case comply with the applicable data protection laws and in particular protect the rights of other users as data subjects, e.g. give them the opportunity to access the personal data collected by you and demand that it be erased.
You may only use the personal data that you have access to for DPCor transaction-related purposes, or for other Services offered through DPCor (such as postage, fraud complaints, and member-to-member communications), and for purposes expressly consented by the user to whom the data relates. Using personal data of other users that you have access to for any other purpose, such as adding them to a mailing list without their express consent, constitutes a violation of our User Agreement.
Personal data relating to third parties
If you provide us with personal data relating to another person, you must obtain the consent of this person or the disclosure of the data to us must be otherwise legally permissible. You must inform the other person of how we process personal data in accordance with our User Privacy Notice.
Filtering of messages sent via our messaging tools
All messages sent via our messaging tools are first received by us and then forwarded to the recipient. All messages are automatically filtered according to certain criteria. If necessary, conspicuous messages are checked manually by our customer service. In the event of a violation of our User Agreement (including any of our rules and policies), we reserve the right to block the transmission of the message and to restrict the purchase and sales functions of your DPCor account or to block your DPCor account.
This is to protect our legitimate interests such as protecting against fraudulent or suspicious activities (e.g. spam, viruses, phishing or other illegal activities) or enforcing our User Agreement and our other rules and policies (e.g. illegal and other prohibited content), including but not limited to enforcing the prohibition of purchases and sales outside of DPCor.
Are you obliged to provide your personal data to us?
Our services are not intended for use by children. We do not knowingly collect personal data from users who are considered children under applicable national laws. Under our User Agreement, children are not permitted to use our Services.
Staying signed in
When you sign in to your account on our Services, we give you the option to stay signed in to your account for a certain amount of time. If you are using a public or shared computer, we encourage you to decline. You or any other user of the computer/browser you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed in period without any further authorization. The specific actions and account activities that you or any other user of this computer/browser may take include:
• Bid, buy or make an offer on an item
• Check out or add items to your cart
• Purchase an item with PayPal using Faster Checkout (if enabled in your account)
• View the activity header
• View the My DPCorpage
• View or edit the Watch List or order details
• View the profile page
• Send member-to-member messages
• Conduct after-sale activities, such as leaving Feedback, cancelling orders, requesting returns or submitting claims
If you attempt to change your password or user ID, update any other account information or attempt other account activity beyond those listed above, you may be required to enter your password.
You can typically end your signed-in session by either signing out and/or clearing your cookies. If you have certain browser privacy settings enabled, simply closing your browser may also end your signed-in session. If you are using a public or shared computer, you should sign out and/or clear your cookies when you are done using our Services to protect your account and your personal data.